Response Time
Within 24-48 hours
Location
Dhaka, Bangladesh
Get in Touch
Have a question, feedback, or a suggestion about train schedules? Email us and we'll get back to you within 24-48 hours.
Email UsFor ticket booking, payment, or refund issues, please contact Bangladesh Railway directly at eticket.railway.gov.bd.
Contact FAQs
Can you help me book a train ticket?
We provide schedule and route information only. We cannot book tickets for you. Please visit the official portal at eticket.railway.gov.bd to purchase tickets.
My ticket payment failed or money was deducted. Who do I contact?
For payment, refund, or booking issues, please contact Bangladesh Railway support directly through the official portal. Refunds for failed transactions are handled by your bank or mobile financial service provider.
How quickly will you respond to my message?
We usually respond within 24 to 48 hours. For urgent railway-related matters, we recommend contacting Bangladesh Railway directly.